When you use Premier Agents’ services to find, buy, rent, or sell your home or land, get a mortgage, or connect to a real estate agent, we know you’re trusting us with your data. We also know we have a responsibility to respect your privacy, and we work hard to do just that. This policy explains what information we collect, why we use it, who we share it with, and how we protect it, along with the tools you can use to manage your privacy.
Introduction
We offer a wide range of services that focus on all stages of land and home purchase lifecycle. We know that everyone’s land and home purchase journey is different, and that deciding on the right place to call home is an intimate, personal experience. Along with a wealth of information about homes or land, neighborhoods, market conditions, local real estate professionals, and financing options, we also use the information you give us to provide our services and help you find your next home.
We carefully evaluate how we use data to make sure that we’re using your information to provide value for you. On this page, we aim to explain everything you need to know about your privacy at Premier Agents’. If you have any questions that we haven’t answered here, you can always contact us at info@PremierAgent.co.ke
Information collected by Premier Agents’
When you use our services, we collect a variety of information from and about you and your devices. Some of this information identifies you directly (like an email address) while some of it is associated with you through your account, profile, or device (like the homes or land you choose to save or your location data). The kind of data we collect about you depends on how you use Premier Agents’ Services. If you only use our services to browse for homes or land, we’ll have less information about you than if we help you buy or sell or if you use any of our other transaction services. Even if you don’t have an account with us, we may still collect some data about you, like your email address and phone number if you choose to contact a real estate agent through our platform, or your IP address and other device information when you browse our sites or use our apps.
- Information you give us or create using our services
When you use our services, we often ask you for information about yourself. This usually includes basic things like your name, email address, and phone number. If you use our transaction services, we might ask you for more sensitive data like your income, housing history, and credit score. If you contribute information, such as agent reviews, we’ll store that as well. You may also provide information about other people through our services. For example, if you share a land and home listing with someone, we will collect that person’s email address as part of your account information.
Below are some examples of what information we collect for our main products and services and how we collect it.
- Land and home Search
When you use Premier Agents’’s home and land search to find a home or land to buy, we give you lots of tools to find your next home and land. If you tell us what you’re looking for, such as the type of home or number of bedrooms, we save that information so that we can tailor your search results to what you’re looking for.
We also help you connect with local real estate agents, homebuilders, property managers, mortgage loan officers, and other real estate professionals. If you choose to contact one of these pros through our platform, we ask for your name, email address, and phone number so that we can reach you and connect you with the right person.
- Services and Products for Professionals
You may be able to connect your third-party account (such as Facebook, Gmail) to your Premier Agents’ account. If you enable that connection, Premier Agents’ will access your information from Gmail APIs only in compliance with. Google’s Limited Use Requirements
- Information from Public Sources and Third Parties
Premier Agents’ collects information from public sources about properties to provide better service to you. By using our services, you agree to verify any information from our site and conducting all the needed due diligence before undertaking any transactions. - Information we collect as you use our services
Along with the information you give us directly, we collect a variety of information automatically as you use Premier Agents’ services. - Activity information
We may collect information about how you use Premier Agents’. This includes things like your land and home search history, homes or land you view, purchase activity, what you’ve clicked on and other uses of our features, and the amount of time you spend looking at different parts of our websites.
- Device information
Like other websites and apps, we collect data about the browsers and devices you use to access Premier Agents’. The data we collect includes browser or device model and settings, operating system, unique identifiers, and the version of the app you’re using. We may also collect data about how your browsers and devices interact with our services, including IP address, crash reports, system activity, and the date, time, and the URL of the site you visited before visiting our sites.
You can control our collection of certain data, such as your mobile device model or the language your mobile device uses, by adjusting the privacy and security settings on your mobile device.
- Location Information
If you enable location services on your mobile device, Premier Agent collects the location of your device. We use that information to provide you with location- based information like homes or land and real estate professionals in your area, and to offer location-based services. If you don’t want to use these features, you can turn off location services on your device.
We also collect location information for similar purposes from your browser if you enable it. You can disable access through your browser settings.
Cookies, pixel tags, and other tracking technologies
We and our partners use various tools to collect data when you visit our sites and apps, including cookies, pixel tags, and other similar technologies. Cookies are bits of electronic data that can be transferred to your computer or other device to identify your browser.
When you use Premier Agents’, we and our partners may use cookies and other tools to gather information about how you view and use our services and content, and to connect your activity with other data we store about you. The use of cookies helps us serve you better by understanding what you’re interested in, tracking trends, measuring the effectiveness of ads, saving your preferences, and storing information you may want to retrieve on a regular basis, such as your favorite homes or land. We also allow specific, approved partners to collect data from your browser or device for advertising and measurement purposes using their own cookies or similar tools
At any time, you can use our cookie preference tools to manage what kinds of cookies and other tracking technologies you’re comfortable with. Check out our for information about how to access these tools. You can also disable cookies altogether by adjusting the settings on your browser. However, if you choose to disable some or all cookies, many parts of our services may no longer work.
In addition, if you give your email address to us, we may use a scrambled, unreadable form (called a “hashed” version) of your email address to deliver tailored ads to you on Premier Agents’ or on other websites, including via Facebook’s Custom Audience Feature or other similar tools. Click here to learn about how you can control the ads you see on Facebook
Social networks
If you use social media logins (like Google and Facebook) to log in to Premier Agents’, we may access your public social media profile information. You can always limit this sharing using your social media service settings.
4. Inferences
To improve our services and make them more useful to you, we use data about your activity to understand and infer your preferences.
5.Why Premier Agents’ uses your information
- Completing your transactions
When you use Premier Agents’ to complete real estate transactions, like buying or selling your land and home, we use your personal information to verify your identity and process and complete your transaction. - Providing and improving our services
We use your information to provide our services to you. This includes things like returning land and home search results. We also use your information to improve our existing services and develop new ones. For example, we track how you use our websites and apps and use that information to troubleshoot issues and adjust things to improve your experience - c. Communicating with you and connecting you with others
We use the contact information you provide us, like your phone number and email address, to communicate with you about our services. This includes things like responding to comments, questions, and requests you send us. It also includes notifying you of transaction or service updates and changes. We may also inform you about our services, offers, promotions, news, and other updates we think may be of interest to you.
If you ask us to, we also use your information to connect you to real estate professionals, like when you want to contact an agent to discuss a land and home you find for sale on our platform.
- Personalizing your experience
We use the information we collect about you and your activity on our services to personalize the services we offer. We may also use it to show advertising, content, or features that we think you might like. This includes things like customized search results that match your preferences and prior search criteria and, if you ask us to, connecting you to a real estate professional best suited to help you.
If we know you’re working with a particular real estate agent, we may share information about your saved homes or land and searches with that agent to let them serve you more effectively. You control what we share with real estate pros you find on our platform.
- Other uses of your information
We also use your data to detect, investigate, and prevent fraudulent transactions and other illegal activities and to protect the rights and property of Premier Agents, customers, and others
Occasionally, there may be a reason we’d like to use your information in a way that isn’t described here. If that happens, we’ll let you know so you can decide if you’re comfortable with it.
6. Sharing your information
We understand that sharing information with third parties is a big responsibility. We’re committed to sharing information only when needed for a legitimate business or legal purpose, and then only with recipients who will protect it.
- Information you ask us to share We share information when you ask us to share it. For example, if you choose to contact a real estate agent, mortgage lender, investor, builder, property manager, or other real estate pro through our platform, we will send them your name and contact information.
- Service providers and business partners
When Premier Agents’ hires a service provider to help operate our business, we may need to give them access to information to provide their service. We allow them to use the information only to perform the service we’ve asked them to perform.
When Premier Agents’ partners with other businesses to offer products and services to you, we may share information with those partners only as needed to provide those products and services and only subject to the terms of this privacy policy
- Legal and compliance transfers
When Premier Agents’ needs to share data to satisfy a legal or regulatory requirement, including responding to a subpoena or other lawful government request for data, we will share information only as necessary to comply with that requirement. We’ll tell you before sharing your information in these situations unless we’re prohibited from doing so. We may also share information if needed to enforce our legal rights, detect or prevent fraud or security concerns, and protect public safety. When Premier Agents’ needs to share data to satisfy a legal or regulatory requirement, including responding to a subpoena or other lawful government request for data, we will share information only as necessary to comply with that requirement. We’ll tell you before sharing your information in these situations unless we’re prohibited from doing so. We may also share information if needed to enforce our legal rights, detect or prevent fraud or security concerns, and protect public safety.
If Premier Agents is involved in a merger, acquisition, or any form of transfer or sale of some or all of its business, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, we may share your information in connection with that transaction.
- Public and deidentified data
We may share information that is collected from public sources or that you choose to share publicly (such as public reviews and land and home facts) with third parties. We may also share aggregated and/or deidentified information that cannot reasonably be used to identify you.
- Sales of personal information
Premier Agents’ allows certain companies to place tracking technologies like cookies and pixels on our sites, which allow those companies to receive information about your activity on Premier Agents’ that is associated with your browser or device. The companies may use that data to serve you more relevant ads on our sites or others. Under some state laws, sharing data for online advertising like this may be considered a “sale” of information. Except for this kind of sharing, Premier Agents’ doesn’t sell any of your information.
You always have full control over whether these technologies work on your devices. You can disable them entirely using our cookie consent preference tools.
- Email subscriptions
Premier Agents’ may send you email for a variety of reasons. For example, if you save a search, we’ll send you emails with new homes or land on the market that match your search. If you save a land and home, we’ll keep you posted on status updates like when that land and home has an open house scheduled and when it has an offer pending. When you use our transaction services, we’ll send you status updates and other information about your transaction. If you have an account with Premier Agents’, you can select your preferences through your account settings. Also, you can manage the types of email you receive by following the instructions included in each email we send you. Even if you unsubscribe from some email subscriptions, we may still need to email you with important transactional or other non-advertising information.
- Calls and texts
Some of our services allow you to provide your phone number to us. If you give us your number, we may call or text you, for example, to give you information about getting an offer on your land and home through Premier Agents’ Offers. We will contact you through these methods only in accordance with applicable legal requirements, and you always have the ability to opt out of further calls or texts.
We’re always looking for threats and take reasonable steps to respond to those threats, protecting the information users share with us. Of course, no method of Internet transmission or data storage can provide guaranteed protection to your information. If anything should ever happen to your information, we’ll let you know as soon as we can and try our best to make it right.
Premier Agents’ is based in Kenya and the information we collect is governed primarily by Kenyan law. If you access or use our services or provide information to us, your information will be processed and stored in Kenya, where you may not have the same rights and protections as you do under your local law.
7. Applicability of this policy
Our apps and services may link to other companies’ websites. Some features may also involve the sharing of your information with third-party websites. These third-party websites may collect information about users on those websites. Premier Agents’ doesn’t control those sites, and this privacy policy does not apply to these external websites and third parties
Contacting Premier Agents’ Group
If you have any questions about this privacy policy, or the privacy practices of Premier Agents’, please email us at info@Premieragent.co.ke.
We are always reviewing our privacy practices to make sure they comply with this policy. Sometimes, we’ll need to update the policy to reflect changes in our products, technology, and uses of data. We won’t change the policy in a way that reduces your rights or significantly changes the way we use or share data without telling you ahead of time and giving you a chance to stop using our services if you want.